Soho Carpet Cleaning ("Soho," "we," "us," or "our"), operated by Patty Foods Inc., respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to visitors of sohocleaning.ca and to clients of our carpet and rug cleaning, repair, and restoration services.
1. Information We Collect
We may collect the following types of information when you use our website or services:
- Contact information you provide directly, such as your name, phone number, email address, and service address, when you request a quote, book a service, or contact us.
- Service details such as the type of service requested, item dimensions, and any notes about your carpet or rug.
- Payment information when applicable, processed through our third-party payment provider (we do not store full payment card details ourselves).
- Technical information such as your IP address, browser type, and pages visited, collected automatically through cookies and similar technologies (see Section 4).
- Communications you send us, including messages, reviews, and call recordings where applicable and disclosed at the time.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and fulfill the cleaning, repair, or restoration services you request
- Calculate and communicate pricing and quotes
- Communicate with you about your service, appointment, or inquiry
- Improve our website, services, and customer experience
- Send you marketing communications, where you have consented to receive them (you may opt out at any time)
- Comply with legal obligations
3. Third-Party Services We Use
We work with the following categories of third-party service providers, who may process personal information on our behalf:
- GoHighLevel — our website, forms, and customer relationship management platform
- Google — for Google Business Profile reviews displayed on our site, and Google Analytics/Maps where used
- [Payment processor name, if applicable]
- [Any SMS/email marketing tool, if separate from GHL]
These providers only receive the information necessary to perform their function and are contractually or otherwise required to protect it.
4. Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control cookies through your browser settings; disabling them may affect some site features.
5. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent for marketing communications at any time. Quebec residents have specific rights under the Act respecting the protection of personal information in the private sector (Law 25), including the right to be informed about, and object to, decisions based exclusively on automated processing of your information.
To exercise any of these rights, contact us using the details in Section 9.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
8. Children's Privacy
Our services and website are not directed at children, and we do not knowingly collect personal information from minors.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, or to exercise your privacy rights, contact:
Soho Carpet Cleaning
110 Av. Laurier O, Montréal, QC H2T 2N7
514-884-0474
[email protected]
Person in charge of the protection of personal information: [Name / title required under Law 25]
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.