These Terms of Service ("Terms") govern your use of the Soho Carpet Cleaning website (sohocleaning.ca) and the services provided by Soho Carpet Cleaning, operated by Patty Foods Inc. ("Soho," "we," "us," or "our"). By using our website or booking our services, you agree to these Terms.
1. Our Services
Soho provides carpet, rug, and upholstery cleaning, repair, and restoration services, including pickup and delivery, for residential and commercial clients in the Montreal area. Specific services and current pricing are described on our website and may be updated from time to time.
2. Quotes and Pricing
Prices shown on our website, including through our online calculator, are estimates based on the information you provide. Final pricing is confirmed after our team inspects the item(s) in person, and may differ from the online estimate due to factors such as soiling level, fiber type, existing damage, or additional services requested. Wall-to-wall pricing shown online applies to standard residential jobs; commercial pricing is quoted separately by phone.
3. Booking, Pickup, and Delivery
Pickup and delivery times are scheduled based on availability and confirmed directly with you. We will make reasonable efforts to honor scheduled times but are not liable for delays caused by circumstances outside our reasonable control (including weather, traffic, or third-party couriers, where applicable).
4. Payment
[Describe accepted payment methods and when payment is due — e.g., on delivery, upon booking, etc.]
5. Cancellations
[Describe cancellation/rescheduling policy and any applicable fees, if any]
6. Liability and Damage
We take great care in handling every item entrusted to us. However:
- Some pre-existing conditions (including but not limited to color bleeding, fiber weakness, prior repairs, or latent damage) may not be visible before cleaning and could become apparent during the cleaning or restoration process.
- We will inform you of any such risks we identify before proceeding where reasonably possible.
- [Insert the business's actual liability position here once confirmed with a lawyer — e.g., limits of liability, whether items are insured while in Soho's care, claims process and timeline]
7. Satisfaction and Claims
[Describe how a client should raise a concern about completed work, and any timeframe for doing so]
8. Website Use
You agree to use our website only for lawful purposes. Content on this website, including text, images, and branding, is the property of Soho Carpet Cleaning / Patty Foods Inc. and may not be copied or reused without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Soho Carpet Cleaning shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, except where such liability cannot be excluded under applicable Quebec consumer protection law.
10. Governing Law
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
Soho Carpet Cleaning
110 Av. Laurier O, Montréal, QC H2T 2N7
514-884-0474
[email protected]